FAQs

For Full Line Escapes, you can expect to wait a couple of weeks to complete the process.

We make the process as quick and easy as possible, from your first in store visit, to the home assembly of your Florida Outdoor Kitchen. For a fully comprehensive guide on the process, click here.

All our cabinets are made to order, a hold of up to 90 days can be made at the time of sale, longer holds are possible with approval.

All orders are shipped from our facility located in Central Florida within 14 business days. Ship times can vary by location, however, orders shipping within Florida typically arrive within 3 - 6 business days. You can expect to be relaxing at your Escape within a couple of weeks after placing your order.

We now offer a free In-home design appointment service, providing you with an easy, stress-free approach to design, customization, and creating the perfect Escape to suit your home and space. For more information, or to schedule yours today, click on the link at the top of the webpage.

We are a retail business and, just like a typical furniture store, we require full payment at the time of purchase. 

We do! We offer No Monthly Interest for 48 Months.* See in store for details or call us for more information.

A. Our home assembly team works closely with our products to ensure that your Escape can be fully set-up in just 1 day. Interested? Get in touch or visit a showroom for more information.

A. We install all the appliances that we sell but connecting them to water, gas and electric requires a licensed technician. Everything that requires electricity can be run off a standard 110 extension cable but if you require it to be hard wired you will need an electrician. We also sell a self-contained water system if water supply and drainage is an issue. Everything is ready to be connected to the gas source; if you are using an LP tank you can connect it yourself, or if you are connecting natural gas, you should consult a licensed gas technician.

A. Of course! Our verification measure is in place to make sure that your outdoor kitchen will fit. We will be able to advise on the general location of utilities relative to the design, but as the water pipes, gas pipes and electrical may require a licensed technician, we are unable to provide precise locations for these.

A. We offer a variety of Escapes with configurations that do not require utility lines. Your Escapologist can help outfit you with the perfect match for your needs!

A. We’ve designed our outdoor kitchens with low-maintenance in mind. Maintenance is the only way you will keep your outdoor kitchen (any anything for that matter) looking its fantastic best for many years to come. We wrote a handy guide on how to easily maintain your outdoor kitchen and appliances, and which products we recommend. Check it out in the Lifestyle section.

A. We recommend cleaning your Escape a few times a month (more frequently if you live in a saltwater environment). Wash your cabinets with water and a soft cloth or sponge. A mild dishwashing liquid can be used if needed. Stainless steel surfaces should be cleaned regularly, using mild soap and warm water. With regular cleaning, your cabinets will look like new for many years!

A. All our cabinets are made from marine-grade high-density polyethylene (HDPE), making them strong and weather resistant. It is the same material they use for boat docks, so you can be sure your cabinets will continue looking fantastic for many years to come.

A. Yes. Our hardware is tested and proven to stand up to the same weather conditions as our cabinetry. To maintain your warranty, you must use our decorative hardware with your cabinets. 

A. All metal surfaces on our cabinets and appliances are made of stainless steel and are rated to withstand outdoor applications when properly maintained. If you experience a problem with your hardware, please let your sales assistant know right away and they will assist you with resolving the issue.

A. It sure does. All our cabinets come with a limited lifetime warranty.

A. Your new Escape comes with a Limited Lifetime Warranty, which covers defective items and damage that may occur during transit. Your warranty does not cover normal wear and tear, natural aging, accidents, or misuse. Your Escapologist will prepare you for maintaining your warranty and proper upkeep of your Escape. 

A. To report a Warranty Claim, please contact your local showroom. They will work with you to gather all necessary information and photos and resolve any issues that may arise. 

A. If you receive a damaged item with your order, our dedicated customer service team is here to assist. Simply reach out to your sales assistant within 72 hours to inform them of the damage, and our team will do the rest! Replacement orders are expedited to ensure your project can be completed in a timely manner. 

A. For order updates, please contact your sales assistant. They will be able to provide you with the most up-to-date information and will advise of any updates while you are waiting to receive your Escape. 

A. Your appliances and cabinetry will ship and arrive at the same time to ensure that the home assembly team can fully set-up your Escape upon delivery.

Before you receive your new Escape, you will want to ensure that your space is ready for the Escape to be set-up. This includes a clean level surface and having any needed utility lines ready for hookup.

A. Your order number can be found on the top right side of your receipt. 

 A. We strive to have one of the most competitive lead times in the industry and work diligently to produce your made-to-order cabinetry as quickly as possible.

A. Replacement orders have an expedited lead time; however, they are subject to a standard shipping time.

A. We carry a full selection of grills (for a complete run down on our grill offerings, please see our Appliances selection). If you wanted to install your own grill, we can design around it, although it will require the manufacturer’s own insulated liner to be installed in our cabinets.

A. An outdoor kitchen has various health, lifestyle, and other benefits. For a quick guide on these, please see our Blog page.

A. We have Escape packages suitable for any sized space. Our Escape kitchens can be paired in various configurations. For more information, please contact a showroom.

A. Our Escapes are a complete package including everything you will need to enhance your outdoor space. You will work with your sales assistant to create a space that meets all your needs and brings a slice of paradise to your backyard. 

A. For indoor cabinetry, you can visit our sister store, CL Kitchens. Their designers specialize in helping to create your dream kitchen. Visit their North Palm Beach location, or on the web at www.clkitchens.com

A. You can call us on (888) 910-7280 or email us at sales@floridaoutdoorkitchens.com. Alternatively, visit us at one of stores in Wellington, Stuart, or Northlake! We cannot wait to see you and help you create your backyard paradise.